Refund Policy

Thank you for choosing us for your Remote Desktop Protocol (RDP) service needs. We strive to provide our customers with the best experience possible. However, if you are not entirely satisfied with your purchase, we’re here to help.

Refund Eligibility

• We offer refunds on purchases of RDP services within 2 days from the date of purchase.
• Refunds will only be considered for technical issues or failures on our end. If you encounter any issues, please contact our support team for assistance.
• We do not provide refunds for issues related to IP addresses, such as being blacklisted or if you cannot create an account on a third-party website. These matters are beyond our control and are not covered by our policy. However, we guarantee that all our RDPs come with fresh and new IP addresses. As an exception, we can change the IP address once if needed.

Refund Process

If you are eligible for a refund, please follow these steps:

1. Contact our support team to report the issue and request a refund.
2. Provide detailed information about the problem you encountered.
3. Our support team will evaluate your request and, if deemed eligible, initiate the refund process.
4. Refunds will be issued using the same payment method used for the original purchase.
5. Depending on your payment provider, it may take some time for the refund to be processed and reflected in your account.

Cancellation Policy

• Customers can cancel their RDP subscription at any time. However, refunds for cancellations will be subject to the terms outlined in this refund policy.
• To cancel your subscription, please contact our support team.

If you have more questions or need help, reach out to our customer support team at [email protected].