RDP Services Refund Policy

1. When You Can Get a Refund

• The RDP was not delivered or activated after payment within 48 hours.
• The RDP does not work as described (wrong specs, wrong OS, or frequent downtime) and our support team cannot fix it within 48 hours.
• No rules were broken in our Terms of Services.

2. When Refunds Are Not Possible

• The issue is caused by misuse, wrong setup, or breaking our Acceptable Use Policy (AUP).
• You have already used the RDP for more than 24 hours or most of your billing period.
• You changed your mind, no longer need the service, or ordered it by mistake.
• Problems caused by your own internet, software, or third-party tools.

3. How to Request a Refund

• Contact our support team within 2 days of purchase.
• Go to submit a ticket through our client portal to start the process.
• Share your order ID, RDP IP, and a short explanation of the issue.
• Our team will review and reply within 1–3 business days.
• If approved, your refund will go back to your original payment method within 5–10 business days.

4. Partial Refunds

If you used the RDP for a short time, you may get a partial refund based on how much time and resources were used.

5. Contact Us

If you have any questions or refund requests, please submit a ticket. Our team usually replies within 24–48 hours.