Refund Policy
This Refund Policy explains when and how refunds are issued for BuyRDPAdmin services. If a service does not work as described and we cannot resolve it, you may be eligible for a refund under the terms below.
Overview
Refund eligibility depends on the service type, the reason for the request and the time elapsed since purchase. Refunds, where granted, are issued to the original payment method.
Money-Back Guarantee
New customers may request a refund within [X] days of their first purchase if the service does not function as described and our support team cannot resolve the issue. This applies once per customer and to first-time orders only.
Eligible Refunds
Service could not be provisioned and we could not fix it; a persistent technical fault on our side we were unable to resolve; a duplicate or accidental charge; or a request made within the money-back guarantee window.
Non-Refundable
Service used beyond the guarantee window; accounts suspended or terminated for Terms violations or abuse; custom, dedicated or specially configured plans (unless faulty); add-ons, setup fees or license costs; change of mind after the guarantee period; and cryptocurrency payments, which may be non-reversible.
How to Request
Open a ticket from your client area or use our contact page. Include your order number and a description of the issue. Approved refunds are typically processed within [X] business days, though your provider may take additional time to post the funds.
Chargebacks
Please contact us before initiating a chargeback — we can usually resolve issues faster directly. Unwarranted chargebacks may result in immediate suspension of all services on your account.
Contact
Questions about refunds? Reach us via our contact page or email [[email protected]].